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| Terms and Conditions |
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1. Bookings
These terms constitute the entire agreement and
understanding between you and Premium Tours
Limited.
Your booking once accepted and confirmed in
writing to you represents a contract between all
persons named on the booking form and Premium
Tours Limited.
In circumstances where Premium Tours Limited act
as an agent for a tour operator, carrier or
hotel, bookings will be subject to that tour
operator's, carrier's or hotel's terms and
conditions.
2. Price and Payment
Prices are valid as published in our current
brochure. When payment is made you will receive
confirmation of your reservation. If applicable
you will also receive confirmation of any final
balance owing. The outstanding amount must be
paid by the due date specified. Should we not
receive payment by that date we reserve the
right to treat your booking as cancelled and you
may have to pay cancellation charges. Details of
cancellation charges that apply are outlined
below.
You may not seek to rely on system errors with a
view to obtaining a booking at less than the
correct price. Any contract entered into upon a
mistake, such as wrong costing due to a system
error will not be valid or binding.
Amendments we can make
Changes in transportation costs, including the
cost of fuel, duties, taxes or fees chargeable
for services and exchange rates, mean that the
price of your travel arrangements may change
after you have booked. Premium Tours Limited
reserves the right to charge for any increase if
there is a change within 30 days of your
departure. We will endeavour to notify you of
any change in advance. You may at that time
cancel your booking and you will be entitled to
a full refund if Premium Tours Limited is
notified at least 24 hours before departure.
3. Cancellation
You or any member of your party may cancel your
booking or part of it once it has been confirmed
but the cancellation will, unless otherwise
agreed, only be valid if made in writing to
Premium Tours Limited and sent to Suite 14, 232
Copenhagen Street, London, N1 0AN. The following
cancellation charges apply:-
Coach Tours
A full refund will be made if Premium Tours is
informed at least 24 hours before departure. A
50% refund will be made if Premium Tours are
informed less than 24 hours before departure.
Where possible we will endeavour to resell your
seat(s) - if successful we will refund the extra
50%.If you fail to inform Premium Tours of your
cancellation before the tour departs, you will
be charged 100% of the price of the tour.
All Other Tours & Cruises
For all train tours and cruises we operate a no
refund policy. Once booked we cannot offer you a
refund.
Our Cancellation Rights
We reserve the right in any circumstances
(including failure to reach sufficient numbers)
to cancel your booking. In this event we will
return to you all money you have paid to us or
if possible we will offer you an alternative
booking of a similar value.
4. Alterations
If you want to change any of the details of your
booking we reserve the right to make an
amendment charge of £10 per person as a
contribution to our administrative expenses. All
amendments must be notified to us in writing by
the person who made the original booking.
We reserve the right to make alterations to your
booking if necessary. If alteration is necessary
we will endeavour to make sure that changes are
minor and we will advise you at the earliest
possible date.
If a major change becomes necessary we will
inform you as soon as is reasonably possible. A
major change is one that involves a material
change to the advertised tour, the time of
departure or return by more than twelve hours,
or offering accommodation with a lower official
classification than advertised. When a major
change occurs, provided it does not arise from
circumstances amounting to force majeure (see
below), you will have the choice of either
accepting the change of arrangements or
cancelling your booking.
We will not pay you compensation if we have to
cancel or change your travel arrangements in any
way because of unusual or unforeseeable
circumstances beyond our control. These can
include, for example, war, riot, industrial
dispute, terrorist activity and its
consequences, natural or nuclear disaster, fire,
adverse weather conditions, epidemics and
pandemics, unavoidable technical problems with
transport.
5. Complaints
In the unlikely event that you have experience
any problems, you should in the first instance
report the matter to a representative of Premium
Tours Limited. If the matter is not then
satisfactorily resolved please address any
complaints to Premium Tours Limited, Suite 14,
232 Copenhagen Street, London.N1 0AW.
6. ABTA
Premium Tours Limited is a Member of the
Association of British Travel Agents ("ABTA").
ABTA Members help holidaymakers to get the most
from their travel and assist them when things do
not go according to plan.
For further information about ABTA, the Code of
Conduct and the arbitration scheme available to
you if you have a complaint, contact ABTA, 30
Park Street, London SE1 9EQ Tel: 0901 201 5050
or www.abta.com.
7. Other Travelling Conditions
Some of the tours may involve third parties
whose terms and conditions apply. Some of the
tours are also unescorted and while every effort
has been made to provide the customer with a
safe and enjoyable tour, Premium Tours Limited
cannot accept responsibility for events beyond
our control.
Where you have booked travel by air, land or sea
with a third party such travel will be subject
to the terms and conditions of carriage of the
airline, shipping, rail or coach company
providing the transport. Should anyone be
refused admission to the coach, ferry or flight
or to the destination country by the transport
or government authority, we cannot be held
responsible. This includes any passenger who
fails to advise us of any medical condition or
disability. If you are prevented from travelling
as a result, our responsibility for the booking
thereupon ceases. Full cancellation charges will
apply and we will be under no obligation
whatsoever for any refund, compensation or loss
you may incur.
8. Travel Insurance
Personal insurance is not included. We advise
that all customers should take out appropriate
travel insurance.
9. Pick-Up Points and Times
Please note that date of departure and
collection timings are subject to change or
cancellation should unforeseen circumstances
occur.
All our pick-up points are subject to a minimum
number of passengers. In the unlikely event that
there are insufficient passengers booked at your
chosen pick-up, you will be asked to make your
way to the nearest available pick-up. Should you
need to change your pick-up point this must be
notified to us prior to this. You must not
assume that you can go to another collection
point. Please be on time as we cannot be
responsible or liable for any loss or expense
suffered.
Collection point
Please wait by the concierge desk at your
designated hotel unless otherwise stated. If you
are unsure of where this is, it is your
responsibility to find out. We are happy to
provide advice however please call in advance
(preferably the evening before a tour is due to
depart). Due to driving hours regulations we do
not return to every hotel. We do however drop
off at convenient locations across London and
your guide will be happy to advise you on how to
return to your hotel from these points.
10. General Conditions
Withdrawal
We may at our discretion require a person to
withdraw from any tour if we deem their conduct
to be offensive or to cause annoyance to other
passengers and we shall have no further
liability for the carriage of such passengers.
Passengers are advised
that they need to return to a tour at the time
stated by the guide. A maximum period of ten
minutes will be allowed for late running
passengers before the tour moves on.
Fitness to Travel
We strive to give all our customers full care
and attention, but we do need to know at the
time of booking if there are any special needs
or requirements. It is particularly important
that we are advised of any disabilities and also
if you intend to bring any specialist equipment
such as a wheelchair with you. If you have
suffered from a serious medical condition
recently, then you should consult with your
Doctor about your fitness to travel.
Passports/Visas
Where a passport or visa is required it is your
responsibility to ensure that all members of
your party have valid passports and visas for
your trip, and that the names on the passports
of all members of your party match the names on
your tickets. British Citizens require a valid
full 10-year British Citizen passport for travel
outside the British Isles (this includes all
children aged under 16 who are not already
included on an adult passport). Certain
destinations may require at least 6 months
validity remaining on the passport on the date
of return. Non British Citizens including other
EU nationals should contact the embassy, high
commission or consulate of your destination for
up-to-date advice on passport/visa requirements.
Special Requests
There are only a limited number of front seats
on coaches, buses, and low floor rooms in hotels
etc. We cannot guarantee to meet all requests
but will do our best to oblige. We should
therefore be notified as early as possible of
any special requirements.
Accident or Loss
We accept no liability for loss, damage, delay,
inconvenience, or direct or consequential loss,
however caused, unless due to our employee's
negligence, in which case our liability is
limited to a maximum of the tour cost.
Third parties
A person who is not a party to these terms shall
not have any rights under or in connection with
them.
Governing Law
These Terms and any dispute or claim arising out
of or in connection with it or its subject
matter or formation (including non-contractual
disputes or claims) shall be governed by and
construed in accordance with English law and the
parties irrevocably submit to the exclusive
jurisdiction of the courts of England and Wales. |
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